✔ 30 days for returns
You have 30 calendar days from the receipt of your order to request a return.
✔ Product in perfect condition
The item must be unused, in the same condition in which it was received, and with its original packaging.
✔ Included accessories
The product must be returned with all included accessories and components.
✔ Easy return process
To initiate a return, simply contact our customer service team and provide your order number.
✔ Secure refunds
Once we receive and inspect the returned product, the refund will be processed using the same payment method used for the purchase.
✔ Refund time
Refunds may take between 5 and 10 business days , depending on your bank.
✔ Defective or incorrect products
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery so we can offer you a solution.
✔ Return costs
Return shipping costs may be the responsibility of the customer, except when the product has arrived defective or incorrect.
✔ Customer service
For any return request you can contact us at:
📧 piloriastudio@gmail.com