Last updated: March 6, 2026
PiloriaStudio manages this store and website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). PiloriaStudio uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or when you communicate with us through any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with this Privacy Policy.
Personal information that we collect or process
When we use the term "personal information," we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that you cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you live, and what is permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card numbers, debit card numbers and financial accounts, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment-related information.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information, including items you view, add to your cart, save to your wish list, purchase, return, exchange, or cancel, as well as your previous transactions.
- Communications with us, including information you provide to us in your communications with us, for example, when submitting a complaint to customer service.
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Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
- Information about usage, including information relating to your interaction with the Services, such as how and when you use or browse them.
Sources of personal information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal information by any other means.
- Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
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From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
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Providing, personalizing, and improving the Services. We use your personal information to provide you with the Services, which includes fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items that interest you, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
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Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications via email, text message, or postal mail, as well as showing you online advertisements about products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart, or other activities performed on the Services.
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Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action against potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.
- Communications with you. We use your personal information to provide you with customer support, respond to your requests, provide you with services efficiently, and maintain our business relationship with you.
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Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate possible violations of our terms or policies.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:
- With Shopify, suppliers, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, order management, and shipping).
- We use your information with business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes based on your online activity with different businesses and websites.
- When you instruct us, request it, or otherwise consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.
- With our affiliates or, in general, within our business group.
- In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other similar requests), to enforce the Terms of Service or applicable policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other entrepreneurs, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other entrepreneurs, and the Shopify platform itself. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, please see Shopify's Consumer Privacy Policy . Depending on where you live, you may be able to exercise certain rights regarding your personal information here: Link to Shopify's privacy portal .
Third-party websites and links
The Services may include links to websites or other online platforms operated by third parties. If you access links that lead to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces—including information you share on third-party social media platforms—may also be visible to other users of the Services and to users of those third-party platforms, without any limitations on its use by us or third parties. The inclusion of such links does not, in itself, imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated within the Services themselves.
Data on minors
The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as defined by applicable law) personal information of individuals under the age of 16.
Security and retention of your information
Please note that no security measure is perfect or foolproof, and we cannot guarantee "absolute security." Furthermore, any information you send us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on several factors, including the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may refuse your request where permitted by law.
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Right of access. You may have the right to request access to the personal information we hold about you.
- Right to erasure. You may have the right to request that we erase the personal information we hold about you.
- Right to rectification. You may have the right to request that we correct any inaccurate personal information we hold about you.
- Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
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Communication preferences management. We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided for by local law, you may exercise the following rights in addition to those mentioned above:
- Objection to processing and limitation of processing: You may have the right to ask us to stop or limit the processing of your personal information for certain purposes.
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Withdrawal of consent: When the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of the processing carried out based on your consent before its withdrawal.
You can exercise any of these rights at the locations indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and the rights you may have—including those related to data processed by Shopify—please visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorized representative to submit requests on your behalf to exercise your rights. Before accepting a request submitted by a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may need you to verify their identity directly with us. We will respond to your request within a reasonable time, as provided by applicable law.
Claims
If you have a complaint about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here .
International transfers
Please note that we may transfer, store and process your personal information outside of the country in which you reside.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent UK authority, as appropriate, unless the transfer is to a country that has been recognized as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last Updated" date, and notify you of changes as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at [phone number], email us at piloriastudio@gmail.com, or contact us at Calle Pinares 43, Granada, GR, 18197, Spain. For the purposes of applicable data protection legislation, we are the data controller of your personal information.
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